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Refunds and Returns Policy

Effective Date: 28-04-2025

Thank you for choosing Adovity Designs for your digital marketing needs.
We strive to deliver high-quality services tailored to your business goals.
Please read our Refunds and Returns Policy carefully to understand your rights and our processes.

If you have any questions, feel free to contact us:
📧 adovitydesigns@gmail.com
🏢 Hyderabad

1. Overview

Since we provide digital marketing services (non-tangible, irrevocable services once delivered), our refund policy differs from policies for physical goods.
We aim to ensure fairness while protecting the time, resources, and expertise invested in each project.

2. Refund Eligibility

Refunds may be considered under the following conditions:

  • Service Not Started: Full refund if you cancel before any work or resource allocation begins.

  • Project Delay: If we fail to start the project within 14 business days of agreed project commencement (unless delayed due to client inaction).

  • Mutual Agreement: If both parties agree in writing to terminate the project at a mutually acceptable stage.

3. Non-Refundable Situations

Refunds will not be provided if:

  • You change your mind after project commencement.

  • You fail to provide required inputs, feedback, or approvals causing delays.

  • Services are delivered as per the agreed scope but you are dissatisfied due to subjective reasons (e.g., change in marketing strategy, unexpected external results).

  • You have violated our Terms and Conditions.

Partial refunds, if any, will be considered case-by-case and at the sole discretion of Adovity Designs.

4. Cancellation Process

To cancel a service and request a refund (if eligible):

  1. Email Request: Send an email to adovitydesigns@gmail.com with the subject line: “Refund Request – [Your Name/Company Name]”.

  2. Details Required: Include your order details, reason for cancellation, and any supporting documents if applicable.

  3. Response Time: We will acknowledge your request within 3 business days.

  4. Review Process: We will assess your request and update you within 7 business days regarding eligibility.

If approved, refunds will be processed to your original method of payment within 10-14 business days.

5. Additional Costs or Fees

  • Transaction Fees: Any payment gateway or banking charges are non-refundable and will be deducted from the refund amount.

  • Work Charges: If partial work has already been delivered, charges for completed milestones will be deducted proportionally.

No hidden fees are charged beyond what is agreed upon during service onboarding.

6. Service Modification or Replacement

In situations where you are dissatisfied with our service delivery (but a refund is not eligible):

  • We may offer service improvements or reasonable modifications at no extra cost, based on a mutual agreement.

  • Such modifications do not guarantee refund eligibility but aim to ensure client satisfaction.

7. Customer Support

For any questions, concerns, or assistance regarding cancellations, refunds, or service quality, please reach out to us:

Our team is available from Monday to Friday, 10:00 AM to 6:00 PM (IST) and will respond promptly to support your concerns.

8. Changes to This Policy

We reserve the right to modify or update this Refunds and Returns Policy at any time.
Changes will be posted on this page with an updated effective date.
You are encouraged to review this policy periodically to stay informed.

Thank you for trusting Adovity Designs. We appreciate your business and are committed to your success!

Last Updated – 28th April 2025